Flight Cancellation Policy:
As most of the Airlines tickets are 100% non-refundable so it is recommended to check the ticket conditions before the purchase of the flight which are easily available under the "FARE RULES" section in the flight search result.
For Non-Refundable Ticket
If an Airline ticket is non-refundable, then in no circumstance any refund will be provided to the traveller. Also, the traveller is not liable to claim any refund any unused taxes.
In case of any flight schedule change or non-operation flights, it will solely be the decision of the airlines whether they will provide a refund (partial/full) or not.
In case of refund approval, Ziffy Travels may charge a convenience fee of up to INR 1000 for Domestic flights and up to INR 3000 for International Flights or depending upon the situation or prior commitment held in between the first and the second party.
For Refundable Tickets
NOTE:- No refund will be provided in case of "no-show".
Cancellation through Travel Agency
A request must be made at least 48 hours before the departure (excluding weekends) or even early in case of weekends, to cancel the flight reservation.
Customer needs to contact over the phone and share an email requesting for the cancellation of the ticket mentioning the reason for cancellation (optional). Airlines may provide full/partial refund in case of medical cases.
Agency will further check for the cancellation policy with the airlines or ticket issuing company and will intimate you regarding the cancellation charge (including the agency service fees) before finally proceeding with the cancellation.
Cancellation through the Airlines
Just in case of any unforeseen reason or for cancellation between 24 hrs to 06 hrs before the flight departure customer can also contact airlines to cancel the flight reservation.
Airlines staff may or may not cancel the flight reservation as per there terms and policies and will guide accordingly.
Process of refund
In case of a refund - Airlines will refund the amount to the ticket issuing company known as Airlines consolidators. Consolidators further refund the amount to the travel agency and may deduct some amount as a service fee.
The Travel Agency (Ziffy Travels) will refund the amount to the customer after a deduction of service charge via bank transfer only.
Process of refund may take up to 60-90 days before the amount reaches into the customer's bank account.
For further understanding please contact us on the provided phone numbers.